Shipping Policy

A legal disclaimer

Shipping & Custom Order Policy

Because all of our items are handmade and custom-made to order, please carefully check your details before completing your purchase.

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Address Accuracy

Customers are responsible for ensuring that all shipping details are entered correctly at checkout, including name, address, postcode, and contact information.

We cannot be held liable for orders that are delayed, lost, or undelivered due to incorrect or incomplete details provided at checkout.

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If an order is returned to us due to an incorrect address, a new shipping fee will apply to resend the item.

Custom Items

All items are custom pieces made specifically for each order.

For this reason, we do not accept returns or exchanges for:

• Change of mind

• Incorrect details provided by the customer

• Personal preference once the item has been made

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Faults or Issues on Our End

If there is an issue with your order that has occurred on our end, such as:

• A broken bead

• A manufacturing defect

• Damage that occurred before dispatch and you are confident that all details were correct on your end, please contact us within 48 hours of delivery with clear photos of the issue.

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In these cases, we will be happy to:

• Send a replacement charm free of charge

• Cover the cost of the replacement item

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Contact Us

Please contact us at [your email / contact form] with:

• Your order number

• Clear photos of the issue

• A brief description of the problem

We aim to resolve all genuine issues quickly and fairly.

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Final Note

We always strive to deliver high-quality, carefully made pieces and appreciate your understanding when ordering custom items 💗

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